eb3333 Privacy Policy — Your Your Data, Our Responsibility

01. What information we collect

Eb3333 collects two types of information — details you provide directly, and data gathered automatically as you use the platform.

Directly provided information:

• At registration: full name, date of birth, email address, mobile number, and residential address.
• For KYC verification: a copy of your national ID or passport, plus proof of address.
• At the time of payment: mobile banking number (Mobile Banking, Nagad, Rocket) and transaction details.
• Communications with support: chat messages and email.

Automatically collected information:

• IP address, device type, browser version.
• Time spent on the platform, pages visited, and click patterns.
• Gaming, betting history, and transaction logs.
• Information collected from cookies and similar tracking technologies.

02. How information is used

Eb3333 uses your information only for the specific purposes listed below. No data is stored or used without a defined purpose:

To stop receiving promotional emails or SMS, click the "Unsubscribe" link in any message or contact our support team.

03. KYC verification & document process

Under gaming license requirements, eb3333 must verify the identity of every player. This is mandatory for anti-money laundering compliance and the protection of minors. Here is what happens during the KYC process:

• Submitted documents are used solely for verification purposes and nothing else.
• Documents are stored encrypted on secure servers.
• Unnecessary copies are deleted once verification is complete.
• Records must be retained for a specified period in accordance with the laws of the country of registration.

04. Information sharing & third parties

Eb3333 never sells your personal information. However, limited data may be shared in certain circumstances:

• Payment Provider: Necessary information is shared with Mobile Banking, Nagad, and Rocket for processing deposits and withdrawals.
• Game software providers: Limited data is shared with licensed software companies that operate the games.
• Law enforcement agencies: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Auditing Body: Specific records are submitted to the regulatory authority at the time of license renewal.

Outside of these cases, no information is shared without your explicit written consent.

05. Cookie policy

Eb3333 uses three types of cookies. On your first visit, you will be asked for your consent:

• Essential cookies: Used for login sessions, language preferences, and security. These cannot be disabled as the platform requires them to function.
• Functional cookies: For your preferences, game settings, and a personalized experience. These are optional.
• Analytics Cookies: Used to understand user behavior in order to improve the platform. These are also optional.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

06. Data protection methods

Eb3333 applies industry-leading technology and practices to keep your data safe:

• 256-bit SSL/TLS encryption: All data transfers are conducted through encrypted channels.
• Firewall & DDoS Protection: Protection against external attacks at the server level.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Restricted staff access: Only authorized personnel have access to specific data on a need-to-know basis.
• Data Backup: Regular encrypted backups are stored in secure locations.

07. Your rights

Under eb3333's privacy policy, you are entitled to the following rights:

To exercise any of these rights, contact our support team. We will respond within 30 days of receiving your request.

08. Data retention period

Eb3333 does not retain data longer than necessary. Retention periods for different types of data are as follows:

• Account information: For the duration of the active account and for 5 years after closure.
• Transaction Records: 5 to 7 years, as required by legal obligation.
• KYC Documents: 5 years after verification, or longer if required by law.
• Support chat logs: 2 years after last contact.
• Cookie data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, data is securely and permanently deleted or irreversibly anonymized.

09. Protection of minors

Eb3333 strictly prohibits registration and gaming by anyone under 18. This section of our privacy policy is especially important for the protection of children and minors:

• We do not knowingly collect personal information from anyone under the age of 18.
• Date of birth is verified at registration and confirmed again during KYC.
• If any data belonging to a minor has been collected inadvertently, it will be deleted as soon as we become aware of it.
• If parents have any concerns, they can contact the support team — action will be taken promptly.

10. Privacy policy changes

Eb3333 reserves the right to update this privacy policy at any time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified at your registered email address.
• A notice will be displayed upon entering the platform.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We recommend checking this page regularly. To view previous versions, please contact our support team.

11. Contact & complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please contact us:

• Live Chat: Available 7 days a week, 24 hours a day.
• Email: [email protected] (typically responds within 24 hours).
• Language: Support is available in both Bengali and English.

Once a privacy complaint is submitted, we will respond formally within 30 days. You also have the right to appeal to the licensing authority if needed.